PATIENT JOURNEY

At Holly Tree House Dental Practice we place the highest priority on ensuring our patients well-being and happiness is looked after at all times by all our members of the team.  We are dedicated and committed to offering the best possible results for all of our patients.  Not only is your treatment of importance but so is your treatment journey

We aim to ensure that from the beginning you experience the highest level of patient care and service, as well as making it stress-free and relaxing, with the end results being rewarding and totally worthwhile.

From your first contact with the practice we will welcome you in a friendly, professional and caring manner and all the members of the dental team will be happy to help and answer any questions.

We understand that many may have a hectic lifestyle and consequently we are happy to work around your needs.

Before a patient attends the practice for the first time they will normally have received a welcome brochure and a letter confirming their appointment.

If there are any additional questions we are always happy to answer them and when not attending the surgery we can be contacted either by phone on 0115 9622882 or by email reception@hollytreehousedentalpractice.co.uk

Based on the outcome of a patient’s consultation with the dentist we will discuss the treatment options and a treatment plan will be agreed along with the fee. Patients are encouraged to contact the surgery if they are unsure about anything.

Appointments are normally made following the initial visit and treatment will then follow as per the agreed plan. We offer a text messaging service so that patients are reminded of their appointments closer to that time.

Medical histories are routinely taken.

During treatment patients are kept well informed of the progress being made against the original plan so that they are content with the treatment’s progress. Should any alterations to the treatment plan be appropriate, these will be fully explained, discussed and agreed.

After patients have completed their treatment we will aim to ensure that they are 100% happy with the treatment that they have received.

During each visit we strive to ensure that our patients are made to feel truly welcomed by all team members, as we wish to leave a lasting impression. Patients are invited to complete the Reception Questionnaire before departing or leave a comment in the Comments Book. We welcome patient feed-back so that we can respond positively to any issues that have been raised.

We have an established patients complaints procedure should this be necessary.